We are bold problem solvers
With a simple approach to solving complex business problems.
CRG Customer Experie
CRG Customer Experience (CX) Improvement Methodology
There exists a logical alignment between Lean Management and Six Sigma methodologies (LSS for short), and the goal of improving an organizations Customer Experience (CX).
Credit Card Dispute
Credit Card Dispute Process Optimization
Tier 1 Canadian FI engages CRG to support the optimization of credit and debit fraud and non-fraud dispute processes
CRG Process Maturity
CRG Process Maturity Framework
The CRG Process Maturity Framework provides a tactical model to evaluate the level of maturity of an organizations business/operational processes against key operational excellence criteria.
CRG exists to bring out the best in those around us, to be a catalyst for success for our employees, clients and community.
We passionately commit to those who are relentless in their pursuit to be great. We aspire to become the management consulting firm our clients trust with any operations strategy, process improvement, and performance management challenge they face, and an employer who sets its team on a remarkable path of personal and professional achievement.
We work in numerous industries and domains with an emphasis on partnering with our clients to solve critical business problems. We believe working with clients is a privilege and that our equity lies in our ability to be trusted. We remove barriers and optimize capabilities to collaboratively make a notable impact. Our clients miss us when we’re gone, but they know they can rely on CRG to help solve their next challenge.
We advise, diagnose, design, implement and train. We impact:
- Strategy - we activate strategic vision and goals
- Operations - we enable operational effectiveness, efficiency and scale
- Technology - we help you maximize your technology investments
- Human Capital - we help you leverage your people as a strategic asset