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Services
At CRG, we advise, diagnose, design, implement and train across a suite of management consulting services:
Operations Strategy
- Quality Management
- Enterprise Finance Transformation
- Call Centre Optimization
- Organizational Design
- Enterprise Procurement
- Enterprise Cost/Price Strategy
- Supply Chain/Logistics
Process Improvement
Engagement Type
- Process Maturity Assessment
- Lean Six Sigma Diagnostic
- Kaizen – Rapid Process Improvement Review
- Process Automation
- Process Documentation
Areas of Expertise
- Customer Service
- Banking Operations
- Capital Markets/Investment Operations
- Credit Card/Payment Operations
- Help Desk/Field Service
- Technology (Governance)
- Finance and Treasury Operations
- Network and Logistics
- Sales and Marketing
- Human Resources
- Distribution and Maintenance Operations
- Project/Program Management Office
- Procurement
Performance Management
- Operational Metrics & Key Performance Indicator (KPI)
- Key Risk Indicators (KRI)
- Workforce Management & Labour Capacity Analysis
- Productivity Measurement & Improvement
- Quality Assurance Analysis
- Operator, Manager & Enterprise Scorecard Development
- Advanced Data Analytics