Services

At CRG, we advise, diagnose, design, implement and train across a suite of management consulting services:

Operations Icon

Operations Strategy

  • Quality Management
  • Enterprise Finance Transformation
  • Call Centre Optimization
  • Organizational Design
  • Enterprise Procurement
  • Enterprise Cost/Price Strategy
  • Supply Chain/Logistics
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Process Improvement

Engagement Type
  • Process Maturity Assessment
  • Lean Six Sigma Diagnostic
  • Kaizen – Rapid Process Improvement Review
  • Process Automation
  • Process Documentation
Areas of Expertise
  • Customer Service
  • Banking Operations
  • Capital Markets/Investment Operations
  • Credit Card/Payment Operations
  • Help Desk/Field Service
  • Technology (Governance)
  • Finance and Treasury Operations
  • Network and Logistics
  • Sales and Marketing
  • Human Resources
  • Distribution and Maintenance Operations
  • Project/Program Management Office
  • Procurement
Performance Management Icon

Performance Management

  • Operational Metrics & Key Performance Indicator (KPI)
  • Key Risk Indicators (KRI)
  • Workforce Management & Labour Capacity Analysis
  • Productivity Measurement & Improvement
  • Quality Assurance Analysis
  • Operator, Manager & Enterprise Scorecard Development
  • Advanced Data Analytics

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