Operations Strategy

The success of any companies’ business strategy depends on the effectiveness of their operating model. CRG links and prioritizes operational capabilities across the enterprise to the vision, mission, purpose, and overall business strategy to design and implement roles, responsibilities, processes, tools, and data that enable success and drive critical path.

Quality Management
Enterprise Finance Transformation
Call Centre Optimization
Organizational Design
Enterprise Procurement
Enterprise Cost/Price Strategy
Supply Chain/Logistics

Client Results

Financial Services Procurement Strategy and Transformation

CRG leads a procurement transformation initiative for a global investment management firm

CRG Innovates A Wealth Management Firm’s Product Offering, Digital Sales Channel And Client Onboarding

CRG Delivers A Strategic Analysis And Target Operating Model To Innovate A Wealth Management Firm’s Product Offering, Digital Sales Channel And Client Onboarding

Digital Bank Launch

CRG designs back office operations for the launch of a new Canadian digital retail bank

Retail – Enterprise Asset Management Strategy

CRG supports a leading big box retailer in the design of an Asset Management strategy and operating model across 4 Canadian distribution centres

Nuclear Energy - Capital Strategy

CRG delivers capital project strategy and $800MM business case on major transformation

Strategic IT Service and Cost Model Design

CRG designs and implements strategic cost transparency across a public sector IT infrastructure shared services organization

Commercial Lending Diagnostic for Leading Caribbean Bank

CRG delivers improvements to end-to-end Commercial Lending operations for leading Caribbean bank across 17 islands in English and Dutch Caribbean

PMO Operating Model Design

Financial Services – Project Management Operating Model for leading Investment Management Firm

CRG conducts enterprise PMO maturity assessment for a new national pension fund

CRG conducts maturity assessment and improvement roadmap for an enterprise PMO within a new national pension fund

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