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Performance Management

To optimize the balance of driving performance and managing risk, organizations require a data driven approach to create actionable insights and measure performance to deliver effectively and consistently across the enterprise.  CRG partners with organizations to measure, assess, analyze, and improve performance through important insights and data modelling/analytics to enable effective and data-driven decision making.

  • Operational Metrics & Key Performance Indicator (KPI)
  • Key Risk Indicators (KRI)
  • Workforce Management & Labour Capacity Analysis
  • Productivity Measurement & Improvement
  • Quality Assurance Analysis
  • Operator, Manager & Enterprise Scorecard Development
  • Advanced Data Analytics

Client Results

CRG LEADS ASSESSMENT AND REDESIGN OF PROBLEMATIC IT VENDOR OUTSOURCING ARRANGEMENT

CRG LEADS VENDOR MANAGEMENT STRATEGY TO TURNAROUND PROBLEM VENDOR

Public Sector Procurement Optimization and Cost Reduction

CRG identifies process, governance and procurement value-for-money opportunities for one of the GTA’s largest municipalities

Credit Card Dispute Process Optimization

Tier 1 Canadian FI engages CRG to support the optimization of credit and debit fraud and non-fraud dispute processes

Retail – Enterprise Asset Management Strategy

CRG supports a leading big box retailer in the design of an Asset Management strategy and operating model across 4 Canadian distribution centres

BANKING - AML OPERATIONS

CRG Supports AML Operations Transformation through Improvements to Performance and Productivity Management Functions

Strategic IT Service and Cost Model Design

CRG designs and implements strategic cost transparency across a public sector IT infrastructure shared services organization

PMO Operating Model Design

Financial Services – Project Management Operating Model for leading Investment Management Firm

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