Process Improvement

CRG streamlines and optimizes enterprise cross functional core processes, to drive effectiveness and efficiency to deliver on customer needs and value.   Whether a business is looking to improve their current state, or design a brand-new capability, CRG practitioners leverage Lean, Six Sigma, and other improvement tools to develop elegant future state processes which enable business objectives and improve customer and employee experience.

Engagement Type

  • Process Maturity Assessment
  • Lean Six Sigma Diagnostic
  • Kaizen – Rapid Process Improvement Review
  • Process Automation
  • Process Documentation

Areas of Expertise

  • Customer Service
  • Banking Operations
  • Capital Markets/Investment Operations
  • Credit Card/Payment Operations
  • Help Desk/Field Service
  • Technology (Governance)
  • Finance and Treasury Operations
  • Network and Logistics
  • Sales and Marketing
  • Human Resources
  • Distribution and Maintenance Operations
  • Project/Program Management Office
  • Procurement

Client Results

CRG LEADS ASSESSMENT AND REDESIGN OF PROBLEMATIC IT VENDOR OUTSOURCING ARRANGEMENT

CRG LEADS VENDOR MANAGEMENT STRATEGY TO TURNAROUND PROBLEM VENDOR

Public Sector Procurement Optimization and Cost Reduction

CRG identifies process, governance and procurement value-for-money opportunities for one of the GTA’s largest municipalities

Credit Card Dispute Process Optimization

Tier 1 Canadian FI engages CRG to support the optimization of credit and debit fraud and non-fraud dispute processes

Financial Services Procurement Strategy and Transformation

CRG leads a procurement transformation initiative for a global investment management firm

Digital Bank Launch

CRG designs back office operations for the launch of a new Canadian digital retail bank

BANKING - AML OPERATIONS

CRG Supports AML Operations Transformation through Improvements to Performance and Productivity Management Functions

Retail Mobile Technology Sales Process Optimization

Optimization of consumer retail sales process for mobile technology reseller

Commercial Lending Diagnostic for Leading Caribbean Bank

CRG delivers improvements to end-to-end Commercial Lending operations for leading Caribbean bank across 17 islands in English and Dutch Caribbean

PMO Operating Model Design

Financial Services – Project Management Operating Model for leading Investment Management Firm

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